Refund Policy

Effective Date: 24th June 2023

At Bitnet Technologies Ltd ("Company," "we," "us," or "our"), we strive to provide exceptional services to our customers. This Refund Policy outlines the terms and conditions for requesting a refund for the services provided by our company. By using our website and engaging our services, you acknowledge and agree to the terms of this Refund Policy.

Service Eligibility for Refund

1.1 Eligible Services: Refunds may be considered for certain services, subject to the specific terms and conditions outlined below. Please note that not all services may be eligible for a refund, and the eligibility criteria may vary depending on the nature of the service.

Refund Requests

2.1 Timeframe for Refund Request: To be eligible for a refund, you must submit a written refund request to our customer support team within 7 days from the completion date of the service. Any refund requests submitted beyond this timeframe may not be considered.

2.2 Refund Request Submission: To initiate a refund request, please contact our customer support team via [email protected]. Provide details of your request, including your name, contact information, order details, and a clear explanation of the reasons for your refund request.

Refund Evaluation and Processing

3.1 Refund Evaluation: Upon receiving your refund request, we will review and evaluate it based on the specific terms and conditions applicable to the service you received. We reserve the right to determine the eligibility of the refund request in accordance with this Refund Policy.

3.2 Refund Decision: Our decision regarding refund eligibility will be communicated to you in writing within a reasonable period. If your refund request is approved, we will specify the refund amount and the method of refund.

3.3 Refund Processing: If your refund request is approved, we will process the refund within 3 days of the refund approval notification. The refund will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.

Refund Exclusions and Limitations

4.1 Non-Refundable Services: Certain services may not be eligible for a refund. These may include but are not limited to customized or personalized services, digital products, software licenses, or services explicitly mentioned as non-refundable at the time of purchase.

4.2 Partial Refunds: In some cases, we may offer partial refunds for eligible services, depending on the circumstances surrounding the refund request and the specific terms applicable to the service.

Customer Obligations

5.1 Cooperation: To facilitate the refund evaluation and processing, you agree to provide any necessary information, documentation, or clarification as reasonably requested by our customer support team.

Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on our website. It is your responsibility to review this Refund Policy periodically for any updates or changes.

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at [email protected]. Our customer support team will be happy to assist you and address any issues you may have.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.